Microsoft LiveMeeting and Cisco's meeting place were both applications that were designed originally by other companies that specialized in conferencing and collaboration software applications. They also included in their products software for PC remote support. It's a feature or part of the package for conferencing. The applications have the option for techs to remote control the client desktops by enabling the client user to share their applications or sharing the entire desktop remotely.
Once enabled, the entire desktop can be viewed by the remote user and if also allowed, they can control over it including mouse and keyboard. Computer remote support software can come bundled within another application like one that's for conferencing or collaboration, as we've seen, it can be a standalone application or online service that gives tech support the tool to reach more of their users and clients spread out all over the world to provide them with web based desktop remote support.
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