tag:blogger.com,1999:blog-18413048.comments2024-01-06T20:22:08.635-05:00The Soft Underbelly of Technical Support.2centshttp://www.blogger.com/profile/09067637557254322002noreply@blogger.comBlogger69125tag:blogger.com,1999:blog-18413048.post-50625417429511833012022-10-27T12:59:54.538-04:002022-10-27T12:59:54.538-04:00There have been many improvements to RAID adapters...There have been many improvements to RAID adapters and integrated RAID interfaces since the 6 and 6i. Working with these adapters whether integrated or add-on cards has become so much more straight forward. not that any person could just work on them without having some knowledge of storage and RAID technologies but they have made it simpler for admins to setup the systems and troubleshoot with more confidence. JCTek-ghttp://pctechsupport.blogs.jcsearch.com/noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-74959530656251619042017-10-26T10:27:09.016-04:002017-10-26T10:27:09.016-04:00Nice post, it's very informative. I found the ...Nice post, it's very informative. I found the best information. I updated my knowledge with this blog. It can help me.IT Support Virginiahttps://amsnetworks.com/noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-49520889757671507272017-07-12T07:00:17.110-04:002017-07-12T07:00:17.110-04:00nice write up. How to view your windows PC serial ...nice write up. How to view your windows PC serial Number via CMD.John22alenhttps://www.blogger.com/profile/01145595711519574682noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-25428444337368499222017-04-05T16:34:27.978-04:002017-04-05T16:34:27.978-04:00Thanks for the information. it was really useful....Thanks for the information. it was really useful.Printer Technical Support Numberhttp://printersupportnumbers.com/noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-30622024342094981742016-10-18T05:50:32.340-04:002016-10-18T05:50:32.340-04:00HP Technical Support<a rel="nofollow">HP Technical Support</a>hp supporthttps://www.blogger.com/profile/15027309785959881502noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-51158312916499644602016-08-17T09:16:46.664-04:002016-08-17T09:16:46.664-04:00Really nice postReally nice posttechnicalsupporhttps://www.blogger.com/profile/06811833637765230997noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-40533344531049409232015-07-07T02:18:59.584-04:002015-07-07T02:18:59.584-04:00Hello, your blog is nice. I work at IT outsourcing...Hello, your blog is nice. I work at IT outsourcing company where we proffer services for software testing, mobile app testing, technical support, etc. If you wish to avail any, visit here- http://salvusappsolutions.comAnonymoushttps://www.blogger.com/profile/12176929249317454251noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-55961664705721617322015-05-06T18:38:48.347-04:002015-05-06T18:38:48.347-04:00e find rdp from Microsoft very useful but it is un...e find rdp from Microsoft very useful but it is understandably missing the screen-sharing effect of other PC remote control over the web software. Wit screen-sharing remote assistance, it is most useful when the user can see and interact with the remote control session. This is useful to be able to ask questions and work with the user to solve the issue and for testing. We like to test our solutions with the client still connected to the Remote desktop control session. PC remote control over the web using RDP is also a little different than standard remote support software services and applications. For connection to occur, the technical support side has to initiate the connection to the desktop computer. The desktop computer as we now is operating on a different disparate network. The network will have its own firewall to protest it and its own policy for security. For a remote connection to occur for remote technical assistance, the connection has to pass through the firewall and go into the remote network. This specific action and configuration requires some firewall configuration to occur before remote desktop control over the for remote assistance can occur successfully.<br />GG128noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-60964277493406033792015-05-06T18:28:45.558-04:002015-05-06T18:28:45.558-04:00My company uses Microsoft Remote Desktop connectio...My company uses Microsoft Remote Desktop connection all the time to remotely access servers and some desktops. We have other tools for PC remote control on the web. One of the most useful features or remote support software in general is the ability to access and remotely control computers on the web .The computer desktop that is having an issue needs most often to require internet connection At one time this was also a problem because of unreliable or slow connections . During these instances , remote access and remote control on the web for PC remote support was more difficult. Because of less reliable connections,. there would be frequent drops in the connection which of course in turn required reconnecting to the remote computer desktop or server again to continue troubleshooting the issues. The issues many times would be easy and simple enough to fix in minutes when on-site or even remotely with the proper connection. With PC remote control on the web for desktop remote support, a minor issue could take longer to correct. More so, if the issue was a simple software configuration change, the connections dropping impeded speedy and expedited corrections. Now with internet speeds being much greater and the reliability having improved so much and even extent to mobile platforms and smartphone with 4G access to the web, it has become much more simpler to remotely access and remote control devices on the web to provide remote assistance. RDP is an invaluable tool for accessing remote computer desktops and servers. We us it more for servers because generally, there is no need to the user to be looking on during the time the troubleshooting is taking place. With desktop support, we prefer to have the users be able to also view the screen and participate in the active session. With RDP, Microsoft Remote desktop connection, the users at the desktop cannot view the session during the time we are remotely access the the system. <br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />Microsoft Support Engineernoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-68937778740677511802015-05-06T18:10:57.938-04:002015-05-06T18:10:57.938-04:00I use remote support software to connect to server...I use remote support software to connect to servers and desktops. Once connected, SSL clients can be used to access the network components or my CentOS and other Linux systems.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-10098465770743488452015-04-24T05:24:36.719-04:002015-04-24T05:24:36.719-04:00My company uses online desktop support software to...My company uses online desktop support software to address these issues. Since we are a managed services and hosting company, our clients are located all over the country. Additionally, we have client that are international corporations and have officesor production plants around the world. We are unable to be physically at all computer and devices that need technical support. We use software for remote access. We use remote access software not just for remote desktop viewing of the computer dedesktop PC or server but also for remote control screen sharing. We host Exchange for hundreds of clients. Some clients are small and others are large. We have seen and experienced troubleshooting many type of desktop email issues and of course recently many issues related to active sync and smart phones. HP, Dell,IBM Support and Hostingnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-66890941433107590692015-04-23T06:24:17.841-04:002015-04-23T06:24:17.841-04:00I recently had to work on an issue regarding smart...I recently had to work on an issue regarding smart phones using active sync but never showing email. The account would set up successfully every time however , mail or email folders would never be displayed. Addtitionaly, as part of this odd phenomena and active sync anomaly, there would be no error. Standard attempts to troubleshoot and correct the problem were applied. This problem occurred on I phones,android devices, and even blackberry 10 smart phones with active sync capabilities. The common agenda with all these smartphone devices was the account with consistency and no error, would setup on the device. One of the actions for trouble shooting this issue as part of the technical support we provide to this client was to test and validate successfull and correct functionality of Microsoft Active sync on their in-house Microsoft Exchange server. Coincidentily, my company installed it and we provide support and maintenance for their MS exchange deployment. All work was done remotely for troubleshooting the active sync issue. I was remotely connected to the Exchange server and full desktop access of the server and system. What would have been very helpful would have been remote control of the smart phones. The issue turned out to be the permissions on the users active directory accounts.Dell Support Servicesnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-80280347085921585382015-04-23T06:11:06.752-04:002015-04-23T06:11:06.752-04:00This is still the message displayed when connectin...This is still the message displayed when connecting to active sync with a browser. To many who are configuring their own smartphones , this message may seem like a real error that would inherently prevent proper communication between a smartphone and Microsoft active sync.Dell Support Servicesnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-65820624597424380372015-03-14T15:19:09.694-04:002015-03-14T15:19:09.694-04:00Another option for performing the task is the basi...Another option for performing the task is the basic remote controlling a remote computer and once on the system, access via a shell or remote command prompt, run the command to get he desired information This can be a tedious way to provide desktop remote support for any purpose. Although the command executes quickly and the takes up very little resources, provide support to a computer desktop or server using a one at a time method is a tedious process. A script run at log-in or start-up is the fastest way to gather information of any kind. <br /><br />Your are right about OEM as the results for systems that are not made by the larger manufacturers. These results are not useful for supporting computer desktops or servers particularly "whitebox" servers. I tried the following command and it will at least return the mode number of the mother board.<br /> C:\>wmic computersystem get model <br /> Although many of us have our favorite online tools and portable tools that can be run on a system either locally or remotely to get similar information in a GUI format and exportable to CSV or other file types. remembering several of these windows management commands or at least knowing they exist and easily find-able through posts such as this one is a valuable time saver. Let's say for example you only need the motherboard serial number. You don;t already have some sort of management agent on the remote computer. The remote computer is having some issues or you need to merely check the warranty of the remote desktop or server . Rather than connecting online and downloading yet another component, a simple command run at a windows command line can return the results you need for providing support in this incident. I prefer this method rather than downloading even the smallest online tool for support that gives me computer information Let's face it, unless it is an audit, most instances where this type of information is required requires only a few scraps of information. information from the remote computer like serial number or board model name or number, hard drive type and serial number. gtechnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-66762409312282741872015-03-14T14:58:57.761-04:002015-03-14T14:58:57.761-04:00I tried this command on several computers. It work...I tried this command on several computers. It worked well. one one desktop, some component had to be installed before the command would provides output results. As mentioned, this may not be desktop support software per-say but it definitely can help when implemented within a script and executed at computer start-up or at login. Upon execution of a script to run this and various other commands, this data and other data can be collected from each of the computers on the network I think there is a component to run Windows management command on remote computers. Anyone have a script to run WMIC commands from a script? Save them to a network share? <br />weteknoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-3319527650927235672015-03-14T14:53:40.495-04:002015-03-14T14:53:40.495-04:00This is a great way to provide hardware reports fo...This is a great way to provide hardware reports for supporting many computers. With a script run from a server during logon like with a group policy object in a Microsoft Windows Domain environment, this command can be run to collect data from multiple computers on the network This is a useful method for providing support for servers and for desktop. Dell Supportnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-51907997456634711382015-03-02T18:50:08.732-05:002015-03-02T18:50:08.732-05:00SSH is remote support software when used in such a...SSH is remote support software when used in such a manner as to provide support remotely. SSH connections like remote support software or online remote support software can be completed through the local network or over the Internet via web based access. SSH however to connect inwards to accomplish the task of remote support on a server fro ma remote location will require the gateway of firewall on the remote network to allow the protocol through. The connection has to be made from the Outside inward to to the local network. From within the local network, online remote support software and SSH alike can make direct connections to the server or host. The major significant difference between using ssh for remote support and the traditional remote support software or online remote support software is remote control .SSH does not enable access in the form of remote control or desktop screen sharing. Although it can be used as a tunneling protocol which through the tunnel remote control programs more associated with online remote support software connect through. Online remote support software is not just provides a basis for connection and a command window on a remote system,. it permits and facilitate remote desktop control with screen-sharing access. The screen-sharing can be in both directions as some applications permit such bi-directional inputs and controls or one way. Some models of online remote support software also offer view-only modes of the remote desktop and also file transfer. gtechnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-21940566587186703252015-03-02T18:40:10.793-05:002015-03-02T18:40:10.793-05:00The process of enabling SSH has become easier and ...The process of enabling SSH has become easier and straight forward with 5.x . I noticed with vSphere 5.5 a message is displayed while connected to the servers with the vSphere client indicating that SSH is enabled on the server. HP Supportnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-1250731911851810482015-03-02T18:35:42.477-05:002015-03-02T18:35:42.477-05:00Just recently I needed to use SSH as a support too...Just recently I needed to use SSH as a support tool for esxi. As it turns out we all have to use this basic but useful tool for supporting vmware and other servers and services. It is not exactly online remote support software but when there is a large problem any tool for support is better than none. Although it is a simple tool to use and is basically just a command line on the system, it permits access to the server on a level that is not always easily attained with other online remote support software. lenny22noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-83191259962218062152015-03-01T19:14:59.498-05:002015-03-01T19:14:59.498-05:00Enabling ssh aids in installation at times and def...Enabling ssh aids in installation at times and definitely aids in regards to online remote support. Using ssh isn't usually considered online remote support software but it serves similar purposed in that when using the ssh application of choic e to connect to a server, the connection is for access for online support. Online remote support software is more often considered remote control access of desktops. Dell Support technoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-67816866999832444632015-03-01T16:58:04.892-05:002015-03-01T16:58:04.892-05:00This process has become simpler and easier on VMwa...This process has become simpler and easier on VMware 5.x. Enabling ssh on esx hosts surprisingly is not done by default. Understanding the network security concerns however makes enabling support for esx a manual process explainable. 4.x VMware was a little clumsy in the way ssh had to be enabled. Ssh is a useful and neccesafy support toll for the host server in time of need. gt1177noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-65021592596704145412015-03-01T16:57:26.948-05:002015-03-01T16:57:26.948-05:00This process has become simpler and easier on VMwa...This process has become simpler and easier on VMware 5.x. Enabling ssh on esx hosts surprisingly is not done by default. Understanding the network security concerns however makes enabling support for esx a manual process explainable. 4.x VMware was a little clumsy in the way ssh had to be enabled. Ssh is a useful and neccesafy support toll for the host server in time of need. gt1177noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-798540195025866072014-12-21T14:22:36.041-05:002014-12-21T14:22:36.041-05:00I had a client that had received one of these scam...I had a client that had received one of these scam fax massages. They unfortunately thought it was real. I had recently encountered the Serefef Virus Trojan which I thought had been mitigated and not spreading. It turns out this client has Windows XP and their anti-virus software had expired. Because their AV software was expired, it was not getting updates and therefore the Serefef Trojan was able to get on their computer and infect it. The following post helped solve the problem <a title="Remove Serefef, Micrsoft Windows" href="http://computersupport.blogs.jcsearch.com/16518/Remove_Serefef_Virus_Trojan" rel="nofollow">Remove Serefef Virus Trojan</a>. Afterwards I also ran an online scanner. The online scanner I use the most recently is one by ESET. 4RemoteSupport online software for desktop support is used for remote access and remote control of the computer or desktop through the web. 4RemoteSupport online remote desktop control enables us to remote control the computer PC online over the Internet with file transfer and auto-reconnect capabilities. AnonGhttp://onlineremotesupportsoftware.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-18413048.post-2283672446991498072014-12-05T07:15:09.285-05:002014-12-05T07:15:09.285-05:00Software for PC support over the web fundamental r...Software for PC support over the web fundamental requirement is remote control. Online support tolls such as eset online scanner or other scanner tools like memory diagnostic tests or disk drive checkers are useful computer of support tools. Software for of support over the web comes in many forms. They can be installable tools that can be removed at a later time and have more access and. Control than their web based counterparts through the web. Online computer and PC support tools can be delivered and accessible through the web as in the case of numerous remote support software with remote control support systems. Dell Supporthttp://dell.com/supportnoreply@blogger.comtag:blogger.com,1999:blog-18413048.post-83789432414666367762014-12-05T07:07:40.380-05:002014-12-05T07:07:40.380-05:00I've been using ESET online desktop scanner fo...I've been using ESET online desktop scanner for computer virus xlchecks. What I like about this online support toll is that the client can have antivirus security software already installed and I could run this online scanner from a web page without installation. Many times I come across computer that have antivirus software installed and yet a bad price of code,malware, has still infected a computer. Often,this occurs without the user knowing. They just see their computer get slower and slower. Some bad code just USS the online presence to work ad itself and also to search for other vulnerable systems. With some of these bad apps there's no indication. Unlike programs like cryptosystem all or cryptolocker. I am able to remotely access the Clint's computer desktop or server online. I have remote control of it through the internet. Once on the computer I go online to start the online scan. <br />This is all done with remote control software remotely through the web.<br />Anonymousnoreply@blogger.com